Get the right support path without guessing.
For now, Delphi support is handled by email at help@thedelphisignal.com. Send the details below so billing, Discord access, login setup, refunds, cancellations, tier changes, and product questions can be matched to the correct purchase.
Production-safe email support only. No automated ticketing, live chat, instant Discord role assignment, or account portal is promised on this static page.
Support categories
Charge, receipt, or failed payment
Use this for charge questions, receipt lookup, failed payment, duplicate charge concerns, or card-statement confusion.
Email billing supportAccess missing or wrong Discord
Use this when you purchased but do not see member access, joined with the wrong Discord account, or need help matching your username.
Email access supportAccount setup bridge
Login setup is an upcoming access layer. For now, use email support for manual account matching or post-purchase orientation.
Email account supportRefund, guarantee, or cancellation
Use this for refund-policy questions, 10 Trade Challenge questions, cancellation requests, or renewal concerns.
Email refund/cancel supportUpgrade, downgrade, or tier question
Use this for questions about Delphi Algo Alerts, Delphi Core, Delphi Auto, or changing the tier connected to your purchase.
Email tier supportGeneral Delphi questions
Use this for questions about alerts, membership expectations, market-risk disclosures, education, or how to interpret the product ladder.
Email product supportEmail template
Do not send full card numbers, account passwords, or sensitive brokerage information. A receipt/order ID, purchase email, and clear issue summary are enough for the current support bridge.
Purchase email:
Product/tier:
Order or receipt ID:
Discord username:
Issue category:
Brief summary: